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Nile Air is committed to enhancing the accessibility of air travel for passengers with reduced mobility. To achieve this goal, we have established a set of guidelines to ensure that the unique requirements of these passengers are well understood and provided for accordingly. We aim to ensure that all passengers, regardless of their ability, can travel with comfort and ease on our flights. please get in touch with your local Nile Air office to request an in-flight wheelchair. For more information or to find out which seat will best meet your needs, please get in touch with your local Nile Air office. Please note that due to safety requirements, seats on the emergency exit row will not be available to you.
Book WheelchairsIf you are able to use stairs but require assistance to move long distances to the plane, Nile Air provides a wheelchair upon request. This service is designed to ensure that all passengers can comfortably and safely board their flight, regardless of their mobility limitations. If you require assistance with mobility during your journey with Nile Air, simply request a wheelchair pre/post booking from our Customer Experience team or consult your nearest local Nile Air Sales Office and our dedicated team will be happy to assist you.
To ensure that we can provide the necessary care and attention, we require passengers to complete a Medical Information Form (MEDIF) at least 48 hours before departure. This will allow us to make all necessary arrangements and provide the best possible assistance throughout their journey with Nile Air.
Permanently disabled passengers who require assistance at the airport, boarding, and disembarkation, but do not require individual attention during the flight can request this service when booking their tickets. No medical clearance is required unless the passenger's condition calls for special care or attention beyond what is typically provided. We are committed to providing a comfortable and accessible experience for all passengers and are happy to accommodate any special requirements they may have.
If you are traveling with your own manual or electric wheelchair or other assistive devices such as a cane, crutch, walker, or mobility scooter, please note that they will not be included in your free baggage allowance. Due to the limited cabin aisle dimensions, we are unable to accommodate these devices in the cabin, and as a result, they must be stored in the cargo hold as checked baggage. We understand the importance of these devices to our passengers and are committed to ensuring their safe transportation. Our team will take all necessary precautions to ensure that these devices are handled with care and are available for use upon your arrival. If your wheelchair is battery-powered or if you are travelling with a group of 10 or more passengers who require wheelchairs, please contact your local Nile Air office at least 48 hours prior to your flight departure. This will allow us to make the necessary arrangements and ensure that we can accommodate your specific needs. We are committed to providing a comfortable and safe travel experience for all our passengers and are happy to assist you in any way we can. In case your wheelchair or other assistive device is damaged during the flight, it is important to notify in writing within 7 days of the incident. Compensation for the damage will be provided in accordance with the guidelines for lost or mishandled baggage. Please note that Nile Air’s liability for such incidents is limited as per our General Conditions of Carriage for Passengers and Baggage, the Warsaw Convention or Montreal Convention, or any other applicable law or regulations. We welcome special seating devices such as the Crelling Harness and MERU chair on our flights. To ensure that we can make all necessary arrangements, please contact your local Nile Air office as early as possible, and at least 5 working days before your scheduled flight. We are committed to providing a comfortable and safe travel experience for all our passengers, and our team will be happy to assist you with any special requirements you may have.
